1 INTRODUCTORY PROVISIONS
1.1 The provider and operator of the TORA AI – Cybersecurity Training application is the following company:
Business name: MATSUKO s.r.o.
Registered seat: Tomášikova 17, Košice - mestská časť Sever 040 01, SR
BIN: 35 886 498
TIN: 2121883918
Registration: Commercial register of the Municipal Court of Košice, Section: Sro, Insert no.: 26609/V
E-mail: office@matsuko.com
(hereinafter referred to as the Company)
1.2 The Company has developed the TORA AI – Cybersecurity Training application, which provides users with immersive XR-based cybersecurity training, including interactive learning modules, simulations, assessments and certifications, on compatible devices (hereinafter referred to as the Application). More information about the Application is available on the Company's website https://www.matsuko.com/ (hereinafter referred to as the Website).
1.3 Please read the terms of this End User License Agreement (hereinafter referred to as the EULA) carefully before installing the Application.
1.4 This EULA governs:
(i) the legal relationship between the user who installs and uses the Application as an individual end user (hereinafter referred to as the User) and the Company; and
(ii) the conditions under which the User is authorized to use the Application.
1.5 For the purposes of this EULA, the term “User” includes (i) any natural person who installs and uses the Application as an individual end user, and (ii) any legal entity that has obtained a license to the Application (the “Licensee”), together with each natural person authorized by such Licensee to use the Application (each, an “Authorized End User”). The Application may be obtained directly from the Company or through any authorized distribution channel. The commercial terms governing the relationship between the User and the Company (or, where applicable, a third party through which the License has been obtained), including any pricing, payment, term, renewal, support and service level commitments, are set out in the applicable commercial terms agreed between the parties (the “Applicable Commercial Terms”).
2 CONCLUSION OF EULA
2.1 By clicking on the designated button “I agree with the EULA” during the installation of the Application, the User acknowledges and accepts this EULA. This act constitutes a valid and binding acceptance of this EULA by User.
2.2 If the User does not agree to the terms of the EULA, the User is not authorized to download, install and use the Application.
2.3 This EULA can be entered into by User who is a legal person or a natural person - consumer (hereinafter referred to as the Consumer) who is at least 18 years old.
2.4 Where this EULA is accepted on behalf of a legal entity, the person accepting represents that he/she is authorized to bind that entity, and the entity shall ensure that each of its Authorized End Users accepts and complies with this EULA.
3 USING THE APPLICATION
3.1 In order to utilize the Application, the User must download and install the Application on its device.
3.2 The Application can only be installed on devices that are listed as compatible on the Website. For a list of compatible devices, please visit this link https://www.matsuko.com/ under supported devices. If the User's device is not compatible, the User will be unable to download and install the Application.
3.3 The Application can be downloaded from any distribution channel authorized by the Company from time to time (which may include public application stores, dedicated marketplaces for compatible devices, direct enterprise deployment or authorized third-party distributors).
3.4 To ensure the proper functioning of the Application, the User must have internet access on her/his device.
3.5 The User represents and agrees that he/she is solely responsible for the use of the Application.
3.6 The User may only use the Application for its intended purpose and in a manner consistent with appropriate usage.
3.7 The User is obliged to comply with both this EULA and applicable laws while using the Application.
3.8 Given the nature of the Application as a cybersecurity training tool, the User additionally undertakes that it shall not (and shall not permit any person using the Application on its behalf to): (i) use any techniques, simulations or content available through the Application against any real-world system, network, device or person without the documented authorization of its owner; (ii) share, publish or otherwise disclose simulation answers, assessment results or certification materials in a manner that would undermine the integrity of the Application or any associated certification; or (iii) impersonate any other user or falsify training records or certification results.
3.9 The User acknowledges and agrees that any violation of this EULA or applicable laws may result in termination of his/her access to and use of the Application and termination of the EULA by the Company pursuant to paragraph 12.2 of the EULA.
4 GRANT OF LICENSE
4.1 The Application, along with any content on the Website, is protected by copyright, trade name and trademark protection rights. The Company is the exclusive owner and is authorized to exercise of the authors' economic rights to the Application in accordance with the Slovak Act no. 185/2015 Coll. Copyright Act (hereinafter referred to as the Copyright Act). The Company has the authority to grant consent for the use of the Application. In the event of unauthorized use of the Application or any content on the Website, by any person without the Company's written consent, the Company is entitled to take necessary measures to protect its rights and legitimate interests. This includes seeking relief from unauthorized copyright infringement, removal of such infringement, seeking damages, and seeking release from unjust enrichment.
4.2 Upon the User's acceptance of this EULA, the Company grants the User permission to use the Application in accordance with the terms and conditions set out below (hereinafter referred to as the License):
4.2.1 Manner of using the Application: The User is authorized to use the Application for the purpose of receiving and completing the training, simulations, assessments and certifications offered through the Application.
4.2.2 Scope of the License:
material restrictions: the User may use the Application for the purposes set out in this EULA and any Applicable Commercial Terms, on devices authorized by or on behalf of the User;
territorial restrictions: The License is territorially unlimited.
4.2.3 License term: The License is granted for an indefinite period of time. Where the License is granted on a subscription or other time-limited basis under the Applicable Commercial Terms, the License term shall correspond to the term specified therein.
4.2.4 Remuneration: The License may be granted free of charge or against payment, in each case in accordance with the Applicable Commercial Terms. Where the License has been obtained through a third party (such as an authorized distributor), the Company is not a party to any payment arrangements between the User and such third party.
4.2.5 The License is non-exclusive. The Company shall be entitled to grant the License to any other User.
4.3 The User is not authorized to interfere in any way with the content or technical parameters of the Application, to interfere with the security of the Application and to make any modifications to the Application, as well as to process the Application or to include the Application in another work, which may thus become part of a new work.
4.4 The User is not entitled to grant a third party permission to use the Application within the scope of the License (sublicense) and is not authorized to transfer the License to a third party without the prior written consent of the Company; provided, however, that (i) a Licensee may make the Application available to its Authorized End Users within the scope of the License and the Applicable Commercial Terms, and (ii) any third party expressly authorized in writing by the Company (such as a distributor) may distribute licenses to the Application in accordance with the terms of its authorization.
4.5 The User undertakes to protect the Application against unprofessional interventions by third parties, as well as other facts that could result in its damage or deterioration.
4.6 The User is not authorized to rent, lease, share or otherwise allow third parties to use the Application or any part of it, whether in its original or modified form, without the prior written consent of the Company (except as expressly permitted above).
4.7 The License does not grant the User permission to make any use of the Application beyond what is explicitly provided for in this EULA.
4.8 The User acknowledges that the use of the Application does not transfer to him/her the exercise of any economic rights of the authors to the Applications under the Copyright Act.
4.9 The Company may release updates to the Application, however nothing in this EULA shall create a legal entitlement for the User to future updates to the Application.
4.10 The User is not authorized to copy, distribute, reverse engineer, create derivative versions of the Application or derivative works based on this Application, analyze, compile, disassemble the source code or attempt to obtain the source code of the Application, unless expressly permitted by law.
4.11 The Application also includes third-party software, including open source software (hereinafter referred to as “Open source software”), which is owned by third parties and is subject to the license terms specified for each respective Open source software. Nothing in this EULA restricts or supersedes the license terms for use of Open source software.
5 DELIVERY OF THE APPLICATION AND CHARACTERISTICS OF THE APPLICATION
5.1 The Company will deliver (i.e. enable the installation of the Application) the Application to the User immediately upon acceptance of this EULA. Where the License is granted under Applicable Commercial Terms, delivery is conditional upon the User's completion of any applicable order or provisioning process and, where relevant, receipt of payment.
5.2 The User can utilize the following functions within the Application:
5.2.1 accessing immersive XR cybersecurity training modules and content made available by the Company from time to time;
5.2.2 completing interactive simulations, assessments and exercises offered through the Application;
5.2.3 receiving training certifications, results and progress reports issued upon completion of the relevant training; and
5.2.4 where applicable, administrative functions to manage user accounts, assign training paths and access aggregate reporting.
6 APPLICATION AVAILABILITY
6.1 The Company does not provide a guarantee of uninterrupted availability of the Application to the User (unless otherwise expressly agreed in writing in a separate service level agreement). The User acknowledges that the availability of the Application may be limited at the Company's discretion, particularly during scheduled downtime required for periodic updates, upgrades, or improvements to the Application's functionality, or due to unforeseen events that occur without the fault or intention of the Company.6.1 The Company does not provide a guarantee of uninterrupted availability of the Application to the User. The User acknowledges that the availability of the Application may be limited at the Company's discretion, particularly during scheduled downtime required for periodic updates, upgrades, or improvements to the Application's functionality, or due to unforeseen events that occur without the fault or intention of the Company.
7 LIABILITY FOR DEFECTS
7.1 Where the Application is provided to the User free of charge, the Company shall not be liable for any defects in the Application. Where the Application is provided against payment, the Company warrants only that the Application will substantially conform to its then-current published documentation; the User's sole and exclusive remedy for breach of this warranty is, at the Company's option, repair or replacement of the non-conforming Application, or termination of the License and a pro-rata refund of fees paid for the unused portion of the then-current subscription term. Mandatory statutory rights of Consumers remain unaffected.
8 LIABILITY FOR DAMAGES
8.1 If the Company violates its obligation under this EULA, it shall only be obliged to compensate the damage caused to the User who is not a Consumer, if the damage was caused by intentional or negligent conduct.
8.2 The Company's liability is limited to actual damages directly resulting from the use of the Application, with no liability for lost profits, indirect, or consequential damages.
8.3 The Company shall not be liable for any damage caused directly or indirectly as a result of improper use of the Application.
8.4 The maximum amount of damages that the Company is obligated to compensate a User who is not a Consumer under this Article shall not exceed the total fees actually paid in respect of the Application in the 12 months immediately preceding the event giving rise to the claim, or, where no fees were paid, EUR 100.
9 TECHNICAL SUPPORT
9.1 The User may send a technical support request to the Company under the following link https://www.matsuko.com/support. Where the License has been granted free of charge, the User has no legal right to receive technical support. Where a support level has been agreed in writing (e.g. in a separate support schedule or service level agreement), technical support shall be provided in accordance with such agreed terms. The Company may also refuse to provide technical support if the User fails to provide the Company with necessary cooperation.
10 SPECIAL PROVISIONS FOR CONSUMERS
10.1 Where the License is provided to a Consumer free of charge, the Consumer is not entitled to have any defects in the Application fixed or to receive technical support; where the License is provided against payment, the Consumer's mandatory statutory rights apply.
10.2 If the Consumer is domiciled or habitually resident in a country of the European Economic Area and believes that the Company has violated his/her rights, the Consumer has the right to apply to the Company for redress. If the Company provides a negative response to the Consumer's request as per the previous sentence or fails to respond to the request within 30 days from the date of submission by the Consumer, the Consumer retains the right to initiate alternative dispute resolution by submitting a proposal in accordance with the paragraph 12 of the Act on Alternative Resolution of Consumer Disputes. The competent body for alternative dispute resolution is the Slovak Trade Inspection (https://www.soi.sk/sk/alternativne-riesenie-spotrebitelskych-sporov.soi). The User may also use the online dispute resolution platform available at https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.chooseLanguage to submit a proposal for alternative dispute resolution.
10.3 The supervisory authority for the Company's business activity is the Slovak Trade Inspection, SOI Inspectorate for the Košice Region, located at Vrátna 3, PO BOX A-35, 040 65 Košice 1, Department of Supervision, e-mail: ke@soi.sk.
10.4 The Company shall be liable for the damage caused to the Consumer as a result of its breach of obligations under this EULA.
11 DATA PROTECTION
11.1 The User acknowledges and agrees that the Company may process the User's personal data when providing or arranging for the provision of services through the Application.
11.2 Information regarding data protection and the cases in which the Company processes User's personal data as a data controller is available in the Application or on the Website under Privacy Policy https://www.matsuko.com/xr-trainings-privacy-policy.
11.3 Where the Company processes personal data on behalf of another party (for example, personal data of Authorized End Users provisioned by a Licensee), the Company acts as a processor and such other party as a controller within the meaning of Regulation (EU) 2016/679 (GDPR). In such cases, the processing shall be governed by a separate Data Processing Agreement (DPA) concluded between the Company and the relevant controller.
11.4 All enquiries regarding data protection, exercise of data-subject rights under the GDPR (including the rights of access, rectification, erasure, restriction of processing, portability and objection), or complaints regarding the processing of personal data may be addressed to privacy@matsuko.com. Data subjects also have the right to lodge a complaint with the competent supervisory authority. In the Slovak Republic, the competent authority is Úrad na ochranu osobných údajov SR, Hraničná 12, 820 07 Bratislava.
11.5 Personal data is retained in accordance with the retention periods set out in the Privacy Policy, after which it is deleted or anonymized in accordance with the Company's data retention practices and applicable law.
11.6 Where the Application uses sub-processors or other third-party service providers to process personal data (for example, hosting, analytics, customer-relationship-management and support tools), such sub-processors are listed in, or made available through, the Privacy Policy or the applicable DPA. Direct marketing communications, where applicable, are subject to separate, granular consent and may be withdrawn at any time.
12 DURATION AND TERMINATION OF EULA
12.1 This EULA becomes valid and effective upon the User's acceptance of the terms of the EULA according to paragraph 2.1 of the EULA and is concluded for indefinite period of time.
12.2 The Company may withdraw from the EULA at any time with immediate effect by sending a written withdrawal notification to the User's e-mail address, if the User violates any provision of this EULA or applicable laws.
12.3 The User may withdraw from this EULA at any time with immediate effect by uninstalling all copies of the Application if the Company violates any provision of this EULA.
12.4 Both the Company and the User have the right to terminate this EULA in writing without providing a reason, with a notice period of one month commencing on the date of receipt of the notice.
12.5 Upon termination of this EULA, the User is required to immediately discontinue the use of the Application and uninstall all copies of the Application.
13 GOVERNING LAW AND JURISDICTION
13.1 This EULA is governed by the laws of the Slovak Republic. The rights and obligations of the Company and the User not regulated by this EULA shall be governed by the applicable laws in the territory of the Slovak Republic, including but not limited to the Civil Code, the Commercial Code, and the Copyright Act, as amended. The application of the UN Convention on Contracts for the International Sale of Goods is explicitly excluded.
13.2 The legislation on the mandatory application of national and international legislation on consumer protection remains unaffected.
13.3 All disputes arising out of or in connection with the use of the Application and this EULA shall be finally decided by the competent court of the Slovak Republic.
14 NOTICES
14.1 The Company and the User agree to send all notices to each other under this EULA solely by electronic means via e-mail messages or notifications within the Applications. The User agrees to the electronic form of communication, whereby such electronic communication will be deemed to be received in written form, unless applicable law specifically requires another form of communication. General notices to the Company shall be sent to office@matsuko.com; notices regarding data protection and personal data shall be sent to privacy@matsuko.com.
15 FINAL PROVISIONS
15.1 In the event that any provision of this EULA becomes invalid, illegal or unenforceable, that provision will, to the extent permitted by law, be severed from the EULA and will not affect the remaining provisions of this EULA. The contracting parties have agreed to replace this provision with a valid provision that corresponds as closely as possible to the purpose and economic effect of the removed provision.
15.2 The Company may assign the rights under this EULA to a third party.
15.3 The Company reserves the right to modify this EULA at any time. The User will be promptly notified of any changes to the EULA by electronically publishing the updated version of EULA on the Application or on the Website. If the User does not agree with the proposed changes to the EULA, the User has the option to terminate the EULA at any time as outlined in paragraph 12.4 of this EULA.
15.4 This EULA constitutes the entire agreement between the Company and the User relating to the use of the Application (together with any Applicable Commercial Terms, DPA, service level agreement or other ancillary document referenced herein) and supersedes in full any and all written or oral agreements between the Company and the User relating to the use of the Application.
15.5 The current version of this EULA can be found in the Application in section More or on the Website.
Date: 17.06.2026
1.1 The provider and operator of the TORA AI – Cybersecurity Training application is the following company:
Business name: MATSUKO s.r.o.
Registered seat: Tomášikova 17, Košice - mestská časť Sever 040 01, SR
BIN: 35 886 498
TIN: 2121883918
Registration: Commercial register of the Municipal Court of Košice, Section: Sro, Insert no.: 26609/V
E-mail: office@matsuko.com
(hereinafter referred to as the Company)
1.2 The Company has developed the TORA AI – Cybersecurity Training application, which provides users with immersive XR-based cybersecurity training, including interactive learning modules, simulations, assessments and certifications, on compatible devices (hereinafter referred to as the Application). More information about the Application is available on the Company's website https://www.matsuko.com/ (hereinafter referred to as the Website).
1.3 Please read the terms of this End User License Agreement (hereinafter referred to as the EULA) carefully before installing the Application.
1.4 This EULA governs:
(i) the legal relationship between the user who installs and uses the Application as an individual end user (hereinafter referred to as the User) and the Company; and
(ii) the conditions under which the User is authorized to use the Application.
1.5 For the purposes of this EULA, the term “User” includes (i) any natural person who installs and uses the Application as an individual end user, and (ii) any legal entity that has obtained a license to the Application (the “Licensee”), together with each natural person authorized by such Licensee to use the Application (each, an “Authorized End User”). The Application may be obtained directly from the Company or through any authorized distribution channel. The commercial terms governing the relationship between the User and the Company (or, where applicable, a third party through which the License has been obtained), including any pricing, payment, term, renewal, support and service level commitments, are set out in the applicable commercial terms agreed between the parties (the “Applicable Commercial Terms”).
2 CONCLUSION OF EULA
2.1 By clicking on the designated button “I agree with the EULA” during the installation of the Application, the User acknowledges and accepts this EULA. This act constitutes a valid and binding acceptance of this EULA by User.
2.2 If the User does not agree to the terms of the EULA, the User is not authorized to download, install and use the Application.
2.3 This EULA can be entered into by User who is a legal person or a natural person - consumer (hereinafter referred to as the Consumer) who is at least 18 years old.
2.4 Where this EULA is accepted on behalf of a legal entity, the person accepting represents that he/she is authorized to bind that entity, and the entity shall ensure that each of its Authorized End Users accepts and complies with this EULA.
3 USING THE APPLICATION
3.1 In order to utilize the Application, the User must download and install the Application on its device.
3.2 The Application can only be installed on devices that are listed as compatible on the Website. For a list of compatible devices, please visit this link https://www.matsuko.com/ under supported devices. If the User's device is not compatible, the User will be unable to download and install the Application.
3.3 The Application can be downloaded from any distribution channel authorized by the Company from time to time (which may include public application stores, dedicated marketplaces for compatible devices, direct enterprise deployment or authorized third-party distributors).
3.4 To ensure the proper functioning of the Application, the User must have internet access on her/his device.
3.5 The User represents and agrees that he/she is solely responsible for the use of the Application.
3.6 The User may only use the Application for its intended purpose and in a manner consistent with appropriate usage.
3.7 The User is obliged to comply with both this EULA and applicable laws while using the Application.
3.8 Given the nature of the Application as a cybersecurity training tool, the User additionally undertakes that it shall not (and shall not permit any person using the Application on its behalf to): (i) use any techniques, simulations or content available through the Application against any real-world system, network, device or person without the documented authorization of its owner; (ii) share, publish or otherwise disclose simulation answers, assessment results or certification materials in a manner that would undermine the integrity of the Application or any associated certification; or (iii) impersonate any other user or falsify training records or certification results.
3.9 The User acknowledges and agrees that any violation of this EULA or applicable laws may result in termination of his/her access to and use of the Application and termination of the EULA by the Company pursuant to paragraph 12.2 of the EULA.
4 GRANT OF LICENSE
4.1 The Application, along with any content on the Website, is protected by copyright, trade name and trademark protection rights. The Company is the exclusive owner and is authorized to exercise of the authors' economic rights to the Application in accordance with the Slovak Act no. 185/2015 Coll. Copyright Act (hereinafter referred to as the Copyright Act). The Company has the authority to grant consent for the use of the Application. In the event of unauthorized use of the Application or any content on the Website, by any person without the Company's written consent, the Company is entitled to take necessary measures to protect its rights and legitimate interests. This includes seeking relief from unauthorized copyright infringement, removal of such infringement, seeking damages, and seeking release from unjust enrichment.
4.2 Upon the User's acceptance of this EULA, the Company grants the User permission to use the Application in accordance with the terms and conditions set out below (hereinafter referred to as the License):
4.2.1 Manner of using the Application: The User is authorized to use the Application for the purpose of receiving and completing the training, simulations, assessments and certifications offered through the Application.
4.2.2 Scope of the License:
material restrictions: the User may use the Application for the purposes set out in this EULA and any Applicable Commercial Terms, on devices authorized by or on behalf of the User;
territorial restrictions: The License is territorially unlimited.
4.2.3 License term: The License is granted for an indefinite period of time. Where the License is granted on a subscription or other time-limited basis under the Applicable Commercial Terms, the License term shall correspond to the term specified therein.
4.2.4 Remuneration: The License may be granted free of charge or against payment, in each case in accordance with the Applicable Commercial Terms. Where the License has been obtained through a third party (such as an authorized distributor), the Company is not a party to any payment arrangements between the User and such third party.
4.2.5 The License is non-exclusive. The Company shall be entitled to grant the License to any other User.
4.3 The User is not authorized to interfere in any way with the content or technical parameters of the Application, to interfere with the security of the Application and to make any modifications to the Application, as well as to process the Application or to include the Application in another work, which may thus become part of a new work.
4.4 The User is not entitled to grant a third party permission to use the Application within the scope of the License (sublicense) and is not authorized to transfer the License to a third party without the prior written consent of the Company; provided, however, that (i) a Licensee may make the Application available to its Authorized End Users within the scope of the License and the Applicable Commercial Terms, and (ii) any third party expressly authorized in writing by the Company (such as a distributor) may distribute licenses to the Application in accordance with the terms of its authorization.
4.5 The User undertakes to protect the Application against unprofessional interventions by third parties, as well as other facts that could result in its damage or deterioration.
4.6 The User is not authorized to rent, lease, share or otherwise allow third parties to use the Application or any part of it, whether in its original or modified form, without the prior written consent of the Company (except as expressly permitted above).
4.7 The License does not grant the User permission to make any use of the Application beyond what is explicitly provided for in this EULA.
4.8 The User acknowledges that the use of the Application does not transfer to him/her the exercise of any economic rights of the authors to the Applications under the Copyright Act.
4.9 The Company may release updates to the Application, however nothing in this EULA shall create a legal entitlement for the User to future updates to the Application.
4.10 The User is not authorized to copy, distribute, reverse engineer, create derivative versions of the Application or derivative works based on this Application, analyze, compile, disassemble the source code or attempt to obtain the source code of the Application, unless expressly permitted by law.
4.11 The Application also includes third-party software, including open source software (hereinafter referred to as “Open source software”), which is owned by third parties and is subject to the license terms specified for each respective Open source software. Nothing in this EULA restricts or supersedes the license terms for use of Open source software.
5 DELIVERY OF THE APPLICATION AND CHARACTERISTICS OF THE APPLICATION
5.1 The Company will deliver (i.e. enable the installation of the Application) the Application to the User immediately upon acceptance of this EULA. Where the License is granted under Applicable Commercial Terms, delivery is conditional upon the User's completion of any applicable order or provisioning process and, where relevant, receipt of payment.
5.2 The User can utilize the following functions within the Application:
5.2.1 accessing immersive XR cybersecurity training modules and content made available by the Company from time to time;
5.2.2 completing interactive simulations, assessments and exercises offered through the Application;
5.2.3 receiving training certifications, results and progress reports issued upon completion of the relevant training; and
5.2.4 where applicable, administrative functions to manage user accounts, assign training paths and access aggregate reporting.
6 APPLICATION AVAILABILITY
6.1 The Company does not provide a guarantee of uninterrupted availability of the Application to the User (unless otherwise expressly agreed in writing in a separate service level agreement). The User acknowledges that the availability of the Application may be limited at the Company's discretion, particularly during scheduled downtime required for periodic updates, upgrades, or improvements to the Application's functionality, or due to unforeseen events that occur without the fault or intention of the Company.6.1 The Company does not provide a guarantee of uninterrupted availability of the Application to the User. The User acknowledges that the availability of the Application may be limited at the Company's discretion, particularly during scheduled downtime required for periodic updates, upgrades, or improvements to the Application's functionality, or due to unforeseen events that occur without the fault or intention of the Company.
7 LIABILITY FOR DEFECTS
7.1 Where the Application is provided to the User free of charge, the Company shall not be liable for any defects in the Application. Where the Application is provided against payment, the Company warrants only that the Application will substantially conform to its then-current published documentation; the User's sole and exclusive remedy for breach of this warranty is, at the Company's option, repair or replacement of the non-conforming Application, or termination of the License and a pro-rata refund of fees paid for the unused portion of the then-current subscription term. Mandatory statutory rights of Consumers remain unaffected.
8 LIABILITY FOR DAMAGES
8.1 If the Company violates its obligation under this EULA, it shall only be obliged to compensate the damage caused to the User who is not a Consumer, if the damage was caused by intentional or negligent conduct.
8.2 The Company's liability is limited to actual damages directly resulting from the use of the Application, with no liability for lost profits, indirect, or consequential damages.
8.3 The Company shall not be liable for any damage caused directly or indirectly as a result of improper use of the Application.
8.4 The maximum amount of damages that the Company is obligated to compensate a User who is not a Consumer under this Article shall not exceed the total fees actually paid in respect of the Application in the 12 months immediately preceding the event giving rise to the claim, or, where no fees were paid, EUR 100.
9 TECHNICAL SUPPORT
9.1 The User may send a technical support request to the Company under the following link https://www.matsuko.com/support. Where the License has been granted free of charge, the User has no legal right to receive technical support. Where a support level has been agreed in writing (e.g. in a separate support schedule or service level agreement), technical support shall be provided in accordance with such agreed terms. The Company may also refuse to provide technical support if the User fails to provide the Company with necessary cooperation.
10 SPECIAL PROVISIONS FOR CONSUMERS
10.1 Where the License is provided to a Consumer free of charge, the Consumer is not entitled to have any defects in the Application fixed or to receive technical support; where the License is provided against payment, the Consumer's mandatory statutory rights apply.
10.2 If the Consumer is domiciled or habitually resident in a country of the European Economic Area and believes that the Company has violated his/her rights, the Consumer has the right to apply to the Company for redress. If the Company provides a negative response to the Consumer's request as per the previous sentence or fails to respond to the request within 30 days from the date of submission by the Consumer, the Consumer retains the right to initiate alternative dispute resolution by submitting a proposal in accordance with the paragraph 12 of the Act on Alternative Resolution of Consumer Disputes. The competent body for alternative dispute resolution is the Slovak Trade Inspection (https://www.soi.sk/sk/alternativne-riesenie-spotrebitelskych-sporov.soi). The User may also use the online dispute resolution platform available at https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.chooseLanguage to submit a proposal for alternative dispute resolution.
10.3 The supervisory authority for the Company's business activity is the Slovak Trade Inspection, SOI Inspectorate for the Košice Region, located at Vrátna 3, PO BOX A-35, 040 65 Košice 1, Department of Supervision, e-mail: ke@soi.sk.
10.4 The Company shall be liable for the damage caused to the Consumer as a result of its breach of obligations under this EULA.
11 DATA PROTECTION
11.1 The User acknowledges and agrees that the Company may process the User's personal data when providing or arranging for the provision of services through the Application.
11.2 Information regarding data protection and the cases in which the Company processes User's personal data as a data controller is available in the Application or on the Website under Privacy Policy https://www.matsuko.com/xr-trainings-privacy-policy.
11.3 Where the Company processes personal data on behalf of another party (for example, personal data of Authorized End Users provisioned by a Licensee), the Company acts as a processor and such other party as a controller within the meaning of Regulation (EU) 2016/679 (GDPR). In such cases, the processing shall be governed by a separate Data Processing Agreement (DPA) concluded between the Company and the relevant controller.
11.4 All enquiries regarding data protection, exercise of data-subject rights under the GDPR (including the rights of access, rectification, erasure, restriction of processing, portability and objection), or complaints regarding the processing of personal data may be addressed to privacy@matsuko.com. Data subjects also have the right to lodge a complaint with the competent supervisory authority. In the Slovak Republic, the competent authority is Úrad na ochranu osobných údajov SR, Hraničná 12, 820 07 Bratislava.
11.5 Personal data is retained in accordance with the retention periods set out in the Privacy Policy, after which it is deleted or anonymized in accordance with the Company's data retention practices and applicable law.
11.6 Where the Application uses sub-processors or other third-party service providers to process personal data (for example, hosting, analytics, customer-relationship-management and support tools), such sub-processors are listed in, or made available through, the Privacy Policy or the applicable DPA. Direct marketing communications, where applicable, are subject to separate, granular consent and may be withdrawn at any time.
12 DURATION AND TERMINATION OF EULA
12.1 This EULA becomes valid and effective upon the User's acceptance of the terms of the EULA according to paragraph 2.1 of the EULA and is concluded for indefinite period of time.
12.2 The Company may withdraw from the EULA at any time with immediate effect by sending a written withdrawal notification to the User's e-mail address, if the User violates any provision of this EULA or applicable laws.
12.3 The User may withdraw from this EULA at any time with immediate effect by uninstalling all copies of the Application if the Company violates any provision of this EULA.
12.4 Both the Company and the User have the right to terminate this EULA in writing without providing a reason, with a notice period of one month commencing on the date of receipt of the notice.
12.5 Upon termination of this EULA, the User is required to immediately discontinue the use of the Application and uninstall all copies of the Application.
13 GOVERNING LAW AND JURISDICTION
13.1 This EULA is governed by the laws of the Slovak Republic. The rights and obligations of the Company and the User not regulated by this EULA shall be governed by the applicable laws in the territory of the Slovak Republic, including but not limited to the Civil Code, the Commercial Code, and the Copyright Act, as amended. The application of the UN Convention on Contracts for the International Sale of Goods is explicitly excluded.
13.2 The legislation on the mandatory application of national and international legislation on consumer protection remains unaffected.
13.3 All disputes arising out of or in connection with the use of the Application and this EULA shall be finally decided by the competent court of the Slovak Republic.
14 NOTICES
14.1 The Company and the User agree to send all notices to each other under this EULA solely by electronic means via e-mail messages or notifications within the Applications. The User agrees to the electronic form of communication, whereby such electronic communication will be deemed to be received in written form, unless applicable law specifically requires another form of communication. General notices to the Company shall be sent to office@matsuko.com; notices regarding data protection and personal data shall be sent to privacy@matsuko.com.
15 FINAL PROVISIONS
15.1 In the event that any provision of this EULA becomes invalid, illegal or unenforceable, that provision will, to the extent permitted by law, be severed from the EULA and will not affect the remaining provisions of this EULA. The contracting parties have agreed to replace this provision with a valid provision that corresponds as closely as possible to the purpose and economic effect of the removed provision.
15.2 The Company may assign the rights under this EULA to a third party.
15.3 The Company reserves the right to modify this EULA at any time. The User will be promptly notified of any changes to the EULA by electronically publishing the updated version of EULA on the Application or on the Website. If the User does not agree with the proposed changes to the EULA, the User has the option to terminate the EULA at any time as outlined in paragraph 12.4 of this EULA.
15.4 This EULA constitutes the entire agreement between the Company and the User relating to the use of the Application (together with any Applicable Commercial Terms, DPA, service level agreement or other ancillary document referenced herein) and supersedes in full any and all written or oral agreements between the Company and the User relating to the use of the Application.
15.5 The current version of this EULA can be found in the Application in section More or on the Website.
Date: 17.06.2026
